Privacy policy
Last updated: 30/10/26
Maru Matcha PH (“Maru Matcha”, “we”, “us”) runs maru-matcha.com and the Maru Matcha online store. This policy explains what personal information we collect, why we collect it, and what choices you have. We follow the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.
Who we are
Maru Matcha PH, 4th floor, Porta Vaga, Baguio City 2600. Data protection officer: Marianne, owner, contact@maru-matcha.com.
What we collect
When you order: your name, email address, mobile number, delivery address and order details.
When you pay: you pay by bank transfer (BPI). We keep the proof of payment you send us, such as a screenshot or reference number, to confirm your order. We never ask for your card details, PIN or online banking login.
When you message us: your name, contact details and whatever you tell us, by email or Instagram.
When you visit our site: We use Google Analytics to see how many people visit and which pages they read. It records general information like your device, browser and approximate location, and uses cookies. We use it to improve the site, not to identify you.
Why we use it
To process, deliver and support your orders
To answer your questions and handle returns
To understand how people use our site, so we can improve it
To keep business, tax and accounting records
Who we share it with
We share only what’s needed, with:
cocoCart, which runs our online store and checkout
Our bank (BPI), which receives your bank transfer
J&T, our courier, which receives your name, address and mobile number to deliver your order
Framer, which hosts our website
Google, which provides Google Analytics
Meta, if you message us on Instagram
Some of these providers store data outside the Philippines. We don’t sell your personal information. We may share it if the law requires us to.
How long we keep it
We keep order records for 5 years, to meet our accounting, tax and other legal obligations. We delete or anonymize other information when we no longer need it.
Cookies and analytics
Our site uses Google Analytics cookies to count visits. You can block or delete cookies in your browser settings, or use Google’s opt-out add-on at tools.google.com/dlpage/gaoptout. Blocking cookies won’t stop you from ordering.
Your rights
Under the Data Privacy Act, you can:
Be informed about how we use your information
Ask to see the information we hold about you
Ask us to correct it
Ask us to delete or block it
Object to certain uses of it
Ask for a copy in a format you can use
Claim damages if your rights are violated
Complain to the National Privacy Commission at privacy.gov.ph
Email contact@maru-matcha.com to use any of these rights. We’ll reply within 2 to 3 business days.
Keeping your information safe
We use reasonable safeguards, and our store and payment providers encrypt your data in transit. No online system is completely secure, so we can’t promise absolute security.
Children
If you’re under 18, please order with a parent or guardian. If you think a child has given us personal information without their consent, contact us and we’ll delete it.
Changes to this policy
We’ll post any changes on this page and update the date at the top.
Contact
contact@maru-matcha.com | Instagram @marumatchaph