Shipping and delivery policy

Last updated: 30/10/26

Where we ship

We deliver within the Philippines only. We can’t ship to addresses outside the Philippines at this time.

Processing time

We process orders within 1 to 2 business days after your payment is confirmed.
Orders placed on weekends or holidays are processed on the next business day.
Pre-order items ship on the date shown on the product page.
Once your order has shipped, we can’t change or cancel it.

Delivery fees and times

We ship from Baguio City through J&T. Fees are shown at checkout before you pay.

Area

Fee

Estimated delivery after dispatch

Luzon

₱120

2 to 6 days

Visayas and Mindanao

₱200

2 to 6 days

Pickup at the Maru Matcha Lab

Free

Ready within 1 to 2 business days

Delivery times are estimates, not guarantees. Weather, holidays and courier delays are outside our control.

Tracking

Once your order ships, we’ll send you your J&T tracking number by Instagram message.

Pickup at the Maru Matcha Lab

You can pick up your order for free at the Maru Matcha Lab, 4th Floor, Porta Vaga Mall, Session Road, Baguio City, during opening hours (Mon-Sun, 8:00am-8:00pm). Please bring your order number, and check your order and its seal before you leave.

Caring for your matcha in transit

Matcha is sensitive to heat, light and moisture. We pack every order sealed. Please receive your parcel promptly, and store your matcha somewhere cool and dry as soon as it arrives.

Address and failed deliveries

Please give a complete and correct address and an active mobile number. If a parcel is returned to us because of a wrong address or a failed delivery, we’ll contact you, and the cost of reshipping is yours.