Terms of service

Last updated: 30/10/26

About these terms

maru-matcha.com and the Maru Matcha online store are run by Maru Matcha PH (“Maru Matcha”, “we”, “us”). By browsing the site or placing an order, you agree to these terms. If you don’t agree, please don’t use the site.

Ordering and prices

Prices are in Philippine pesos and shown on the product page and at checkout.
We may change prices at any time. The price you saw at checkout is the price you pay for that order.
We may limit quantities or refuse an order. If a price or stock level was shown wrongly, we’ll contact you before shipping, and you can pay the correct price or cancel for a full refund.

Payment

You pay through our online store’s checkout. We accept payment by bank transfer (BPI). We confirm your order once we have received and verified your payment. We never ask for your card details, PIN or online banking login.

Delivery and pickup

We deliver within the Philippines only, through J&T. Delivery fees are shown at checkout before you pay.
Delivery times are estimates, usually 2 to 6 days after dispatch, and aren’t guaranteed. Delays by the courier or from weather and holidays are outside our control.
You can pick up your order for free at the Maru Matcha Lab, 4th Floor, Porta Vaga Mall, Session Road, Baguio City.
Please give a complete and correct delivery address and mobile number.

Our Shipping and delivery policy at maru-matcha.com/shipping has the full details.

Products

Matcha is a natural agricultural product. Its color, aroma and taste can vary between harvests and batches.
Product photos are a guide. Colors can look different on your screen.
Check each product page and label for the size, ingredients and best-before date. Hoji Maru is roasted green tea (hojicha) powder, and Kome Maru is green tea blended with roasted rice (genmaicha), so neither is pure matcha.
Pre-order and wholesale items may ship on different dates from the ones shown.

Storage

Keep unopened matcha sealed in a cool, dry place, away from light, heat and strong smells.
After opening, reseal it tightly and use it within 4 to 6 weeks for the best flavor.

Caffeine and health

Matcha naturally contains caffeine. If you’re pregnant, breastfeeding, sensitive to caffeine or taking medication, check with your doctor first. Our products are food, not medicine, and aren’t meant to diagnose, treat, cure or prevent any disease.

Returns and refunds

Please read our Returns and Refunds policy at maru-matcha.com/returns. It is part of these terms.

Using the site

Please use the site lawfully. You must not copy or scrape its content, try to break or overload it, send harmful code, or give false information when ordering.

Our name and content

The Maru Matcha name, logo, mascot, photos and text belong to, or are licensed to, Maru Matcha PH. Please don’t use them without our written permission.

Links to other sites

Our site may link to other sites, like Instagram. We aren’t responsible for their content or policies.

Our responsibility

We don’t promise that the site will always be available or error-free. To the extent the law allows, we aren’t liable for indirect or consequential losses, and our liability for any order is limited to the amount you paid for it. Nothing in these terms limits your rights under Philippine consumer law.